Refund Policy
Note: This refund policy is a placeholder and requires final legal review.
Eligibility for Refunds
To be eligible for a refund, your item must be unworn, in the same condition that you received it, and in its original packaging. You have 14 days from the date of delivery to request a return.
Non-refundable Items
Several types of goods are exempt from being returned, including pierced earrings (for hygiene reasons) and customized or engraved items. Gift cards are also non-refundable.
Processing Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [Placeholder Email].