Frequently Asked Questions
Find answers to commonly asked questions below. If you cannot find what you are looking for, please contact our support team.
Once an order is placed, it cannot be modified. If you need to cancel an order, please contact us immediately. We process orders quickly, so we cannot guarantee cancellations once an order has been submitted.
We offer complimentary standard shipping on all prepaid orders. Express shipping options are available at checkout. You will receive a tracking number via email once your order has been dispatched.
We accept returns within 14 days of delivery for unworn items in their original condition and packaging. Please visit our Returns page to initiate a return.
To maintain the beauty of your jewellery, keep it away from water, perfume, and harsh chemicals. Store it separately in the provided pouch and wipe it with a soft, dry cloth after wearing.
Every Elara Arc order arrives beautifully packaged in our signature unboxing experience, ready to be gifted. Pricing information is excluded from the packing slip by default.
We accept major credit cards (Visa, Mastercard, American Express) and select accelerated checkout methods like Apple Pay and Google Pay. All transactions are securely processed.